We strive to bring a piece of our sanctuary to your home as quickly as possible. Orders are typically processed within 1–3 business days. Depending on your location, shipping usually takes 3 –7 business days. You will receive a personal tracking link as soon as your package begins its journey.

Once your order has been carefully prepared and shipped, you will receive a confirmation email with a tracking number. You can use this to follow your order’s journey until it reaches your doorstep. For your convenience, you can also track your progress at any time directly on our website under the 'Track Your Order' section in our footer.

We want you to feel completely at home in our pieces. To help you find the perfect fit, we have provided a detailed Size Guide on every product page. If you are between sizes or need personal advice, please don't hesitate to reach out to our team.

Our collections are designed with a focus on comfortable, elegant silhouettes. Most of our pieces are 'true to size' for a relaxed yet tailored fit. We recommend checking the specific fit notes in the product description for each item.

Quality is the heartbeat of our craft. We work exclusively with premium, high-quality materials such as sustainable wool, organic cotton, and silk. Each fabric is chosen for its longevity and how it feels against your skin, ensuring your wardrobe remains a sanctuary for years to come.

Because our garments are made from delicate, high-quality materials, we recommend gentle care to preserve their timeless beauty. To keep your pieces in perfect condition, we suggest a gentle hand wash, a delicate machine wash at 30°C, or eco-friendly dry cleaning. This mindful approach ensures that the premium fibers stay soft and your wardrobe remains a sanctuary for years to come.

We want you to be completely in love with your purchase. If a piece doesn't feel like home, you can return it within 30 days of receipt. Items must be in their original, unworn condition with all tags attached. You can visit our Return Policy for more detailed information regarding conditions and exceptions

Can I exchange an item for a different size?

Absolutely. We want to ensure you have the perfect fit. If you would like to exchange an item, please contact our support team, and we will guide you through the process to get your preferred size to you as quickly as possible.

We are here to listen and assist. You can reach us via our contact form or by emailing support@evelorell.com. We aim to respond to all inquiries within 24-48 hours.